Due to the personal nature of bath and body products, we are unable to accept returns once items have been opened or used.
We gladly offer replacements or refunds in the following situations:
You receive the wrong item.
Your order arrives damaged.
To request a refund or replacement:
1. Email info@serengetiandsilk.com within 7 days of receiving your order.
2. Include your order number, a description of the issue, and photos if applicable.
3. We’ll respond within 1–2 business days to resolve the matter.
Your satisfaction is important to us, and we’ll do everything we can to make sure you’re happy
with your experience.